ISO 9001 2000

AN INTRODUCTION

ISO 9001 2000 is now OBSOLETE. See ISO 9001 2015.

ISO 9001 2000 has replaced the old ISO 9001 1994 standard.
In addition, the old ISO 9002 1994 and ISO 9003 1994 quality
standards have been discontinued. They are now obsolete.

If you're now ISO 9001 certified, you're going to have to update
your quality management system in order to meet the new
ISO 9001 2000 requirements. And if you're now ISO 9002
or ISO 9003 certified, you're going to have
to become ISO 9001 2000 certified.

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Overview

ISO 9001 is sweeping the world. It is rapidly
becoming the most important quality standard.
Thousands of companies in over 100 countries
have already adopted it, and many more are in the
process of doing so. Why? Because it controls
quality. It saves money. Customers expect it.
And competitors use it.

ISO 9001 applies to all types of organizations.
It doesn't matter what size they are or what they
do. It can help both product and service oriented
organizations achieve standards of quality that are
recognized and respected throughout the world.

ISO is the International Organization for
Standardization
. It is located in Switzerland and
was established in 1947 to develop common
international standards
in many areas.
Its members come from over 120
national standards bodies.


ISO's purpose is to facilitate international trade
by providing a single set of standards that people
everywhere would recognize and respect.

What is ISO 9000?

The term ISO 9000 refers to a set of quality
management standards. ISO 9000 currently
includes three quality standards: ISO 9000:2005,
ISO 9001:2000, and ISO 9004:2000.  ISO 9001:2000
presents requirements, while ISO 9000:2005 and
ISO 9004:2000 present guidelines.  All of these are
process standards (not product standards).

ISO first published its quality standards in 1987,
revised them in 1994, and then republished an
updated version in 2000. These new standards
are referred to as the "ISO 9000 2000 Standards".

The ISO 9000 Standards apply to all kinds
of organizations in all kinds of areas.
Some of
these areas include manufacturing, processing,
servicing, printing, forestry, electronics, steel,
computing
, legal services, financial services,
accounting, trucking, banking, retailing, drilling,
recycling, aerospace, construction, exploration,
textiles, pharmaceuticals, oil and gas, pulp and
paper, petrochemicals, publishing, shipping,
energy, telecommunications, plastics, metals,
research, health care, hospitality, utilities, pest
control, aviation, machine tools, food processing,
agriculture, government, education, recreation,
fabrication, sanitation, software development,
consumer products, transportation, design,
instrumentation, tourism, communications,
biotechnology, chemicals, engineering,
farming, entertainment, horticulture,
consulting, insurance, and so on.

How does ISO 9001 Work?

Here's how it works. You decide that you need to
develop a
quality management system that meets
the new quality standard. That's your
mission.
You choose to follow this path because you feel
the need to control or improve the quality of your
products and services, to reduce the costs
associated with poor quality, or to become more
competitive.  Or, you choose this path simply
because your customers expect you to do so
or because a governmental body has made
it mandatory.
You then develop a quality
management system that meets the
requirements specified by ISO 9001:2000
(ISO 9002 and 9003 have been dropped).

In the course of doing so, you may also wish
to consult the ISO 9000:2005 and ISO 9004:2000
guidelines. However, please remember that your
quality management system must meet ISO's
requirements, not its guidelines

But how do you develop such a quality
management system? There are at least two
approaches. You can do either a Gap Analysis
or follow a detailed System Development Plan.

If you've already got a quality management system
and you're happy with the way it operates, then we
suggest that you use a
Gap Analysis to upgrade to
the new ISO 9001 2000 standard. A
Gap Analysis
will tell you exactly what you need to do to meet
the ISO 9001 2000 Quality Management Standard.
It will help you identify the gaps that exist between
the new ISO Standard and your organization's
processes. Once you know where the gaps are,
you can take steps to fill your gaps.
By following
this incremental approach, you will not only
comply with the new ISO 9001 Standard, but you
will also improve the overall performance of
your organization's processes.

However, if you don't have a quality management
system or you're not happy with the one you've
got, then we suggest that you use our ISO 9001
2000 Process Oriented Quality Management
System Development Plan
to develop your quality
management system. If you follow the detailed
steps that make up our System Development Plan,
you'll end up with a quality management system
that will meet your needs and ISO's requirements.

Once your quality management system has been
fully developed and implemented, you carry out
an Internal Audit to ensure that you've met every
single ISO 9001 2000 requirement.

When you're ready, you ask a Registrar to audit
the effectiveness of your quality management
system
. If your auditors like what they see, they
will certify that your quality system has met ISO's
requirements
. They will then issue an official
certificate to you and they will record your
achievement in their registry.

You can then announce to the world that the
quality of your products and services is managed,
controlled, and assured by a registered ISO 9001
Quality Management System!

However, you don't have to be registered. ISO
does not require formal registration (certification).
You can be in compliance without being registered
by an accredited auditor. But, your customers are
more likely to believe that you have an effective
quality management system if an independent
external auditor says so.

Why is ISO 9001 Important?

ISO 9001 is important because of its orientation.
While the content itself is useful and important,
the content alone does not account
for its widespread appeal.

ISO 9001 is important because of its international
orientation. Currently, ISO 9001 is supported by
national standards bodies from more than 120
countries. This makes it the logical choice for any
organization that does business internationally
or that serves customers who demand
an international standard of quality.

ISO 9001 is also important because of its systemic
orientation
. We think this is crucial. Many people
in this field wrongly emphasize motivational and
attitudinal factors. The assumption is that quality
can only be created if workers are motivated and
have the right attitude. This is fine, but it doesn't
go far enough. Unless you institutionalize the right
attitude by supporting it with the right policies,
procedures, records, technologies, resources, and
structures, you will never achieve the standards of
quality that other organizations seem to be able to
achieve. Unless you establish a quality attitude by
creating a quality system, you will never achieve
world-class standard of quality.

Simply put, if you want to have a quality attitude
you must have a
quality system. This is what ISO
recognizes, and this is why ISO 9000 is important.

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First published on January 10, 2001 at www.praxiom.com/iso-intro.htm

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